Refund Policy

At Flexmere, customer satisfaction is our top priority. That’s why we offer a 60-day money-back guarantee on all purchases made through our store.

If for any reason you are not fully satisfied with your purchase, please contact us at support@flexmere.com within 60 days of delivery to request a return.

60-Day Money-Back Guarantee

We want you to feel confident with your order. If you’re not satisfied, you may return the product within 60 days of receiving it — even if it has been used — for a full refund.

Return Shipping

  • Customers are responsible for the cost and arrangement of return shipping.

  • Refunds will be processed once the item has been received and inspected.

  • Refunds are issued to your original payment method.

Order Cancellation Policy

We offer a 24-hour cancellation window for all orders.
If you wish to cancel, please contact us at support@flexmere.com within 24 hours of placing your order.
We will do our best to accommodate your request before the order is processed.

Terms & Conditions for Returns

  • Returns must be requested within 60 days of receipt.

  • Items must include the original packaging and tags where applicable.

  • Customers are responsible for return shipping fees.

  • We reserve the right to refuse returns that do not meet these requirements.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong product

This allows us to evaluate the issue quickly and provide a resolution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalised products

  • Hazardous materials, flammable liquids or gases

If you are unsure whether your item qualifies, please contact us at support@flexmere.com before returning.

Exchanges

The fastest way to get the item you want is to return your original purchase. Once your return is accepted, you can place a new order separately.

Refunds

Once your return has been received and inspected, we will notify you if your refund is approved.
If approved, you will be refunded automatically via your original payment method.

Please note: it may take some time for your bank or credit card provider to process and post the refund.