Shipping & Delivery

Shipping Policy

All orders are processed within 1–2 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email.
You will receive another notification as soon as your order has been shipped.

Shipping Rates & Estimated Delivery Times

We offer tracked shipping worldwide with the following estimated transit times:

  • United Kingdom & Europe: 4–10 business days

  • United States: 5–12 business days

  • Canada, Australia & New Zealand: 6–14 business days

Please note: All shipping times above are estimates and may vary due to customs clearance or unforeseen delays.

How to Track Your Order

Once your order has been shipped, you will receive an email notification with your tracking number.
Please allow up to 48 hours for the tracking information to update.

If you haven’t received your order within the time frames stated above after receiving your shipping confirmation, please contact us at support@flexmere.com with your name and order ID, and we’ll be happy to help.

Refunds, Returns & Exchanges

We stand by our products with a 30-day money-back guarantee.
You may return used or unused products within 30 days of delivery for a full refund.

  • Customers are responsible for the cost and arrangement of return shipping.

  • Refunds are issued to your original payment method once the returned item has been received and inspected.

If your order arrives damaged or defective, please email us immediately at support@flexmere.com with your order number and a photo of the issue. Each case will be reviewed individually, and we’ll work towards a fair resolution.

Still Need Help?

For any further questions, please reach out to us at support@flexmere.com.
Our support team is here to assist you quickly, professionally, and with care.